10 things to check before hiring a printing service
TL;DR: Before hiring a printing service, check their experience, quality samples, pricing transparency, turnaround times, equipment capabilities, customer reviews, file format support, customer service responsiveness, delivery options, and guarantees. These factors ensure you’ll get professional results that meet your business needs and budget.
Introduction
Choosing the right printing service can make or break your marketing materials. Whether you need business cards, brochures, or promotional items, hiring a printing service isn’t a decision to rush. A good printer delivers quality work on time and within budget. A bad one? That’s money wasted and deadlines missed. Before you hand over your files and cash, you need to know what to look for. This guide covers the 10 essential things to check before hiring a printing service in the UK.
What’s Their Track Record and Experience?
Experience matters in printing. Look for companies that’ve been operating for at least five years. Check their portfolio of past work across different industries. Do they’ve experience with your specific type of print job? A printer experienced with packaging might struggle with technical booklets. Ask how many projects they’ve completed in your sector.
Can You See Quality Samples?
Always request to see samples of their work before committing. Don’t settle for low-resolution digital images. Ask for physical samples you can hold and examine. Check colour accuracy, paper quality, and printing precision. Do the edges look clean? Are the colours vibrant? Request samples similar to what you want printed, not just their best work.
How Clear Is Their Pricing?
Is the quote transparent and itemised? A good printing service breaks down costs by setup fees, printing, finishing, and delivery. Hidden charges shouldn’t appear later. Ask if prices change based on quantities or if rush orders cost extra. Get quotes in writing from at least three printers. Compare apples with apples by ensuring all quotes cover the same specifications.
What’s Their Turnaround Time, and Can They Meet Your Deadlines?
How quickly can they complete your job? Standard turnaround times typically range from five to ten working days. Rush orders cost more but might be necessary. Confirm they can handle your timeline before agreeing. Ask what happens if they miss deadlines. Do they offer compensation or guarantees? This protects you if timing is critical.
Do They Support Your File Formats and Technical Requirements?
Check what file formats they accept. Most printers want PDF, EPS, or AI files. Do they accept your native files? Ask about minimum resolution requirements, usually 300 DPI for quality prints. Clarify colour mode specifications, whether CMYK or RGB. Understanding technical requirements prevents costly mistakes and reprints that waste time and money.
What Do Customer Reviews Say About Them?
Read reviews on Google, Trustpilot, and industry websites. Look for patterns in feedback, not just individual comments. Positive reviews mentioning reliability and quality are encouraging. Pay attention to complaints about missed deadlines or poor customer service. Ask the printer for references you can contact directly. Talking to previous customers gives honest insight.
How Responsive Is Their Customer Service?
Test their communication before hiring. How quickly do they respond to emails or calls? Are staff knowledgeable and helpful? Good customer service matters when issues arise or you need clarification. You’ll want someone available to discuss changes or answer questions throughout your project.
What Delivery Options Do They Offer?
Can they deliver to your location, or must you collect? What’s included in delivery costs? Some printers offer free delivery over certain order values. Others charge per distance or item. Confirm delivery timescales and whether they provide tracking. Consider storage space if you’re ordering large quantities.
Do They Offer Guarantees or Quality Assurances?
Ask what happens if something goes wrong. Do they reprint at no cost for errors on their side? What’s their quality guarantee policy? Reputable printers stand behind their work. Written guarantees protect you and show they’re confident in their standards.
Conclusion
Hiring the right printing service requires diligence, but it’s worth the effort. Check experience, samples, pricing, and timelines carefully. Read reviews and test their customer service. Ensure they support your technical requirements and offer clear guarantees. These ten checks help you avoid costly mistakes and find a reliable partner. Find a printing service near you by searching our free UK directory. Connect with trusted local printers today and get your next project done right.
FAQ
What file format should I use for printing?
PDF is the safest choice for most printing services. It preserves formatting and fonts reliably. Ask your specific printer which formats they prefer before submitting files.
How much does printing typically cost?
Costs vary wildly based on item type, quantity, and finish. Business cards might cost £25 for 500. Full-colour brochures could range from £50 to £200 depending on specifications.
Can I request a proof before full production?
Yes, always ask for a proof. Most printers provide digital or physical proofs. This catches errors before they print thousands of copies.
What resolution do I need for printing?
Use 300 DPI for professional quality prints. Lower resolutions result in blurry, pixelated results that look unprofessional.
How long do printing projects typically take?
Standard turnaround is five to ten working days. Rush jobs take two to three days but cost extra. Always confirm deadlines in writing beforehand.