7 questions to ask a printing service for a quote
TL;DR: Before hiring a printing service, ask about setup fees, paper quality, turnaround times, colour matching, minimum order quantities, revisions policy, and delivery costs. Getting clear answers helps you compare quotes fairly and avoid hidden charges that could blow your budget.
Introduction
Getting a printing quote shouldn’t feel like solving a puzzle. Whether you need business cards, leaflets, or banners, the right questions help you find the best deal. Many UK businesses waste money because they don’t ask the important stuff upfront.
A good printing service will answer your questions quickly and honestly. You’ll understand exactly what you’re paying for. This guide covers the seven questions you should ask every printing company before you commit. It’ll save you time, money, and headaches down the line.
What Setup Fees Will I Pay?
Setup fees are charges for preparing your design before printing starts. Ask if they charge separately for design work or file preparation. Some printers include this in the price, whilst others add £20 to £100 depending on complexity.
Ask whether they charge per colour you use. Colour separation (preparing different colours) sometimes costs extra. Get it in writing so there’s no surprise bill when you pick up your order.
What’s Your Turnaround Time?
Turnaround time matters if you’ve got a deadline. Standard printing usually takes 5 to 10 working days from approval. Rushing costs more money. Always ask about their express service options and what they charge.
Check whether they count weekends. “10 days” might mean 14 calendar days if they don’t work weekends. Ask specifically: “When would my job be ready?” This prevents confusion and disappointment.
Can You Guarantee Colour Matching?
Does the printer use a standard colour system like Pantone? Ask whether they can match your exact brand colours. Digital printing and offset printing produce different results, so clarify which method they’re using.
Request a physical colour sample before your full order prints. A small test run costs less than reprinting thousands of incorrect items. Many UK printers offer this service for a small fee.
What Paper Quality and Options Do You Stock?
Paper weight and finish completely change how your print looks and feels. Ask what paper stocks they carry in their warehouse. Common options include gloss, matte, and uncoated finishes.
Request samples of paper they recommend for your project. Different weights suit different jobs. Business cards need heavier stock than flyers. A good printer guides you towards what works best, not just what’s cheapest.
What Are Your Minimum Order Quantities?
Some printers won’t produce orders below certain numbers. A digital printer might print 100 leaflets, while an offset printer needs 500 minimum. Ask this question early to avoid wasting time on unsuitable suppliers.
Ask whether smaller runs cost more per unit. Reprinting small batches regularly might actually save money compared to one huge order. Get a price breakdown for different quantities so you can decide what makes sense.
What’s Your Revision and Returns Policy?
Mistakes happen. Ask how many design revisions they include before printing starts. Most include two rounds of changes, then charge for extras. Get this in writing.
Ask about their guarantee if they mess up the print job itself. Do they reprint it free? How long do they keep rejected jobs? A transparent policy shows they stand behind their work and gives you protection.
Conclusion
Asking the right questions upfront saves you money and stress. You’ll get clear quotes you can actually compare. Don’t feel embarrassed asking anything that’s unclear. Good printing services expect these questions and answer them happily.
Before you commit to any printer, write down their answers to these seven questions. You’ll spot the honest suppliers who communicate well. Ready to find a reliable printing service? Find a printing service near you by searching our free UK directory today.
FAQ
Do I need to provide print-ready files?
Yes. Most printers need files in PDF format. Ask whether they accept your file type before sending anything over. Some charge extra for file conversion if your format isn’t standard.
Will I get a proof before printing starts?
Usually yes, but confirm this. A digital proof (PDF) is standard. Some printers charge for printed proofs, while others include them. Always review proofs carefully before approving print.
What happens if I’m unhappy with the finished job?
Ask their complaints procedure first. Most reputable printers will reprint orders if it’s their mistake. Check whether they cover reprinting costs or just the labour.
Can they print my design if it’s from Canva or another template site?
Many can, but licensing matters. Ask whether they handle designs from free software. Some template sites restrict commercial printing. Your printer will know the restrictions.
How much does delivery cost to my postcode?
Always ask this separately. Delivery fees vary across the UK. Some printers offer free delivery over certain order values. Always get the final delivery cost in writing before ordering.